Orders and Returns
For international orders, we prefer to be paid by wire. We will send our wire information when you are prepared to pay and we will ship as soon as payment is cleared. If paying by credit card, you should approve the transaction before calling us to process promptly.
Returns & Replacements
All returns must have an RMA number or they may be refused. Please contact us prior to returning an item to obtain an RMA number. Our products carry a 1 year warranty unless stated otherwise. Return shipping is the responsibility of the buyer. Items purchased through our retail partners can be return to them within 30 days from the initial date of purchase. After 30 days, returns are processed through DRACAST directly with a valid RMA number.